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How to run a successful Educational Group Tour for School Teachers
Introduction - How to Run a Successful Group Tour
Introduction (Video) - How to Run a Successful Tour (13:30)
Session 1 - How to Run a Successful Group Tour
Video - How to Run a Successful Group Tour (7:01)
Handouts - Session 1 - Welcome!
Session 2 - Your Why
Video - Your Why? (10:23)
Handouts - Session 2 - Your Why?
Resource - Pink Donuts
Resource - The 6 Core Needs
Resource (Video) - VBC Summit 2019 (1:06)
Session 3 - Who's on your Team?
Video - Who is on your Team? (6:57)
Handouts - Session 3 - Who is on your Team?
Resource - The Four Agreements
Session 4 - Managing Your Expectations
Video - Managing Your Expectations (10:39)
Handouts - Session 4 - Managing Your Expectations
Resource - What were you expecting?
Session 5 - Testing your Market: The TOTE Model
Video - Testing your Market: The TOTE Model (19:27)
Handouts - Session 5 - Testing your Market: The TOTE Model
Resource (Video) - Leadership: The Dancing Nut (2:57)
Session 6 - It is all in the planning... NOT
Video - It is all in the planning... NOT (8:19)
Handouts - Session 6 - It is all in the planning... NOT
Session 7 - While it is not a guessing game... it is an educated guess
Video - While it is not a guessing game... it is an educated guess (14:58)
Handouts - Session 7 - While it is not a guessing game... it is an educated guess
Resource - Different Worlds
Resource - Sample Tour Program
Resource - Sample Cost Sheet
Session 8 - Dealing with Changes & Exchange Rates
Video - Dealing with Changes & Exchange Rates (9:36)
Handouts - Session 8 - Dealing with Changes & Exchange Rates
Session 9 - Dealing with Difficult or Confusing Clients
Video - Dealing with difficult or confusing clients (12:11)
Handouts - Session 9 - Dealing with difficult or confusing clients
Resource - Introduction to Service Excellence
Session 10 - The 10 Biggest Mistakes People Make when Taking a Tour Group
Video - The 10 biggest mistakes people make when taking a tour group (25:44)
Handouts - Session 10 - The 10 biggest mistakes people make when taking a tour group
Resource - 10 mistakes in Group Travel
Session 11 - Payments & Final Documents
Video - Payments & Final Documents (12:46)
Handouts - Session 11 - Payments & Final Documents
Resource - Dietary Requirements Sample
Resource - List of Day Tours
Resource - Accommodation
Resource - Sample Final Itinerary
Session 12 - What is a tour guide worth?
Video - What is a tour guide worth? (16:13)
Handouts - Session 12 - What is a tour guide worth?
Session 13 - The Tour
Video - Session 13 - The Tour (13:02)
Handouts - Session 13 - The Tour
Resource - CheckIn Sheet
Session 14 - The Learning
Video - The Learning (11:05)
Handouts - Session 14 - The Learning
Resource - Feedback Form Sample
Resource - Feedback Form Sample 2
Session 15 - Setting up your Tour Program
Video - Setting up your Tour Program (8:43)
Handouts - Session 15 - Setting up your Tour Program
Handouts - Session 11 - Payments & Final Documents
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